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	<title>Social Media at Work &#187; GM</title>
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	<link>http://socialmediaatwork.com</link>
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		<title>The Big Three Tweet to the Choir</title>
		<link>http://socialmediaatwork.com/2008/12/06/the-big-three-tweet-to-the-choir/</link>
		<comments>http://socialmediaatwork.com/2008/12/06/the-big-three-tweet-to-the-choir/#comments</comments>
		<pubDate>Sat, 06 Dec 2008 22:31:13 +0000</pubDate>
		<dc:creator>Christopher Carson</dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Chrysler]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[Ford]]></category>
		<category><![CDATA[gaseous cloud]]></category>
		<category><![CDATA[GM]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://socialmediaatwork.com/?p=31</guid>
		<description><![CDATA[Detroit executives are going social in their campaign to hand over their liabilities and failed business model to the state.
At the manfully named FastLane Blog, GM CFO Ray Young has posted a YouTube video, admitting mistakes were made in the past, discounting the possibility that mistakes will be made in the future, and thanking everyone [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://socialmediaatwork.com/wordpress/wp-content/uploads/2008/12/detroit-ripple.jpg"><img class="alignleft size-full wp-image-102" style="margin: 2px;" title="detroit-ripple" src="http://socialmediaatwork.com/wordpress/wp-content/uploads/2008/12/detroit-ripple.jpg" alt="Image from GM video showing &quot;ripple&quot; emanating from Detroit" width="127" height="108" /></a>Detroit executives are going social in their campaign to hand over their liabilities and failed business model to the state.</p>
<p>At the manfully named <a href="http://fastlane.gmblogs.com/">FastLane Blog</a>, <strong>GM </strong>CFO Ray Young has posted a <a href="http://www.youtube.com/watch?v=QUEeMZ2aoDU">YouTube video</a>, admitting mistakes were made in the past, discounting the possibility that mistakes will be made in the future, and thanking everyone for their support.  Well, <em>thank you</em>, Ray.<span id="more-31"></span></p>
<p style="text-align: left;"><a href="http://gmfactsandfiction.com/">GM Facts and Fiction</a> tells it like it is with dollops of fear and panic, supported by unsubstantiated statistics and blind patriotism.   Always an effective mix.  The site features talking points for calling your Congressman, or if you happen to be Canadian and don&#8217;t have a Congressman, <a href="http://imforgm.com/">some nice downloadable  PDF&#8217;s</a>.</p>
<p style="text-align: center;"><a href="http://gmfactsandfiction.com/" target="_blank"><img class="size-full wp-image-57 aligncenter" style="margin: 2px;" title="gm-facts-and-fiction" src="http://socialmediaatwork.com/wordpress/wp-content/uploads/2008/12/gm-facts-and-fiction.jpg" alt="GM Facts and Fiction Web site screen shot" width="499" height="323" /></a></p>
<p>GM&#8217;s also set up a <a href="http://apps.facebook.com/causes/150318">Facebook cause</a>.  They&#8217;ve got 11,000 members.  Donations are disabled.  For now.</p>
<p>Continuing with the fear and panic motif, GM has contributed an endtime video called &#8220;<a href="http://www.youtube.com/watch?v=72cHfOKoA1c">The U.S. Auto Industry and the Ripple Effect</a>.&#8221;  The video features a gaseous cloud erupting in Flint and obliterating the continental United States.</p>
<div id="attachment_67" class="wp-caption aligncenter" style="width: 486px"><a href="http://www.youtube.com/watch?v=72cHfOKoA1c"><img class="size-full wp-image-67" title="gm-ripple-effect" src="http://socialmediaatwork.com/wordpress/wp-content/uploads/2008/12/gm-ripple-effect.jpg" alt="Not Your Father's Fidel Castro" width="476" height="359" /></a><p class="wp-caption-text">Not Your Father&#39;s Cuban Missile Crisis</p></div>
<p><em>Why should America care? </em> <strong>Chrysler </strong>employees apparently feel that since the Big Three won World War II for us, now it&#8217;s payback time.  If you&#8217;re willing to watch <a href="http://www.youtube.com/watch?v=-51v98EJmzs">this silly and tiresome video</a> long enough, you can also hear a fellow from &#8220;International Finance&#8221; blame the Asians and their currency manipulation.</p>
<div id="attachment_74" class="wp-caption aligncenter" style="width: 310px"><a href="http://www.youtube.com/watch?v=-51v98EJmzs"><img class="size-medium wp-image-74" title="chrysler-why-americans-should-care" src="http://socialmediaatwork.com/wordpress/wp-content/uploads/2008/12/chrysler-why-americans-should-care-300x257.jpg" alt="" width="300" height="257" /></a><p class="wp-caption-text">At this point you must have drunk the Kool-Aid</p></div>
<p>Scott Monty has his finger in the dike for <strong>Ford</strong>.  <a href="http://www.scottmonty.com/">Here </a>he blogs. <a href="http://twitter.com/ScottMonty">There</a> he twitters.  The twitter seems to be mostly by and for his colleagues at Ford.  The blog cites WWII, just like Chrysler.</p>
<p>Ford also has an odd website called <a href="http://www.fordvehicles.com/thefordstory/">The Ford Story</a> featuring Allan Mulally discussing the current &#8220;downdraft&#8221;  and why Ford is asking for money from the American taxpayer even though it doesn&#8217;t need any money.  It could have been worse &#8212; at least he wasn&#8217;t interviewed on his Lear jet.</p>
<p><object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="480" height="295" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://www.youtube.com/v/xSADVo-PIno&amp;hl=en&amp;fs=1" /><embed type="application/x-shockwave-flash" width="480" height="295" src="http://www.youtube.com/v/xSADVo-PIno&amp;hl=en&amp;fs=1" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<h4>Ineffective.  Incredible.</h4>
<p>Here&#8217;s why.</p>
<ul>
<li>The message is essentially negative and backward-looking.  Where&#8217;s the payoff?  You give us $X billion or no more Hummers for you, pal, ever?  Doesn&#8217;t work.</li>
<li>The message does not reach beyond the choir.  Fixed, static, closed feudal systems rely on everyone being bought into the program.  Granted the executives, the dealers, the workers and the supply chain may still believe in Detroit&#8217;s program.  The rest of us started falling off the bus round about 1974.  There&#8217;s a measure for this.  It&#8217;s called market share.</li>
<li>Detroit executives at this point have zero credibility.  Showing this off on YouTube is a mistake.</li>
<li>The message is one-way.  Where&#8217;s my opportunity to participate &#8212; beyond calling up my Congressman and repeating your pathetic message?  Where&#8217;s my checkbox, my Save America badge, my Keep America Humming Beefy-Tee?</li>
</ul>
<p>What do you think?</p>
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